Plan to Move Account & Data Deletion Policy

Last Updated: August 13, 2026

You can request deletion of your Plan to Move account and associated personal data at any time.

1. How to request deletion

Account Deletion is a two-step process.

STEP ONE: Delete your Plan to Move App Subscription

Method A: In-App Method

  • Open the Dashboard.
  • Tap the Gear Icon in the top right corner.
  • Choose Subscription.
  • Select Cancel Subscription.
  • Provide your reason for cancellation and submit.
  • Once submitted, your auto-renewal is turned off.

Method B.1: Apple Account Settings (iOS Users)

  • Open the Settings app on your iPad.
  • Tap your name at the very top of the screen.
  • Tap Subscriptions.
  • Select the Plan to Move app from the list.
  • Tap Cancel Subscription and confirm.
  • Alternative: You can manage this instantly online via the Apple Subscription Management Page.

Method B.2: Google Play Account Settings (Android Users)

  • Open the Google Play Store app on your device.
  • Tap your profile icon in the top right corner.
  • Tap Payments & subscriptions.
  • Tap Subscriptions.
  • Select the Plan to Move app from the list.
  • Tap Cancel subscription and follow the on-screen prompts.
  • Alternative: You can manage this instantly online via the Google Play Subscription Page.

STEP TWO: Delete your Plan to Move App Account

In-App Method

  • Open the Dashboard, tap the gear icon in the top right, choose Profile, then Delete Account.
  • The app will display all data scheduled for permanent erasure.
  • Once confirmed, your account and personal data are deleted immediately, except where retention is legally required.

Email Method

  • Email us at info@plantomoveapp.com with the subject line “Delete My Account.”
  • Please send the request from the email address associated with your account so we can verify it’s you.
  • We will process your request within 30 days and email you to confirm when it’s complete.

2. What we delete

  • Your account and sign-in identity (the name and email address received through Sign in with Apple or Google Sign-In).
  • Your profile / “prepared by” information (such as name, email, phone number, and company).
  • Your customer record held by our subscription provider, RevenueCat.

3. What stays on your device

  • Your floor-plan projects and any images you import are stored only on your own device — not on our servers.
  • Your floor-plan projects are removed when you delete them in the app or uninstall the app; we do not keep copies.

4. What we must retain

  • We may retain limited purchase and transaction records for as long as required to meet legal, tax, accounting, and financial-compliance obligations.
  • Records of purchases made through the Apple App Store or Google Play are also held by Apple and Google under their own policies.
  • To prevent promotion abuse, we store a record indicating if your account has previously claimed a free trial. This record contains no personal details.

  • Important Subscription Notice: Deleting your account does not automatically cancel an active subscription. Apple and Google will continue billing you until you cancel the subscription directly within your App Store or Google Play account settings.

Questions